Lead and manage effective workplace relationships
Assessment Task 2: Case study
Based on the above case study you are required to;
Part A: Manage ideas and information:
Strategies you will use to communicate information to the organisational staffs:
Processes you will follow to ensure all the staffs understand their work responsibilities and desired achievements:
Issues related to staff work roles:
Opportunities that can be provided to encourage their contribution to address these issues:
Consultation process and action plan:
Actions | Start time | End time |
Additional training are to be provided | 04/06/21 | 03/08/21 |
Providing assistance along with the problem solutions would be provided | 03/06/21 | 07/09/21 |
Short-terms goals improvements would be assessed with the developments of agreements | 04/04/21 | 12/11/21 |
Dear valued survey participants:
Thanks for your time.
HR
Succulent Food
Q1: How would you rate the quality of performance overall of the staff?
Q2: What does the employee do particularly well in terms of the performance?
Q3: Did the employee have any areas of improvements?
Q4: Have you ever evaluate the performances of the employees?
Q5: How do you use communication in terms of performance management?
You are then required to:
From: [email protected]
To: [email protected]; [email protected]; [email protected]; williamhendry@***.com.au; royadam@***.com.au;
Cc: ***@***.com.au;
Subject: Seeking their support and input for staff consultation process
Dear staffs,
I would like to inform you that I wish to have your support and all sorts of contribution for all the staff consultation process. Please kindly drop email to the office for any sort of further discussion.
Kind regards,
____________
In terms of the survey results, the aspect of survey is exceptionally assessed and that states that collecting all the historical information and demographically they have been collected and that the aspect of results has been analysed after the collection (Qian et al. 2019).
Issues occurred:
Detailed action/implementation plan to address and resolve these issues:
Required actions | Start time | End time | Responsible staffs |
Advice on training and development opportunities | 06/07/21 | 05/08/21 | trainers
|
Support with difficult interpersonal situations | 05/06/21 | 06/07/21 | team members |
Reorganisation of work practices | 05/09/21 | 06/11/21 | internal providers |
Visits to other workplaces | 08/07/21 | 03/12/21 | consultants |
Part B: Establish systems to develop trust and confidence:
1. Effective comprehension of diversity and the aspect of strategizing it for further development | 1.1 The aspect of developing diversity strategies that would help recognise the diverse environments and then act accordingly to effectively improve the business units and the organisational developments
1.2 With the aspect of designing the strategy, it would help integrate the diversity issues at the organisational environments and would help comply with the organisational policies and regulation, especially in terms of hiring an employee for that matter 1.3 The implementation of the strategies is to comply with the organisational regulations and all sorts of policies while making sure that all sorts of opportunities are explored in a diverse environment 1.4 To enhance the diversity issues and effectively improve the diversity strategies and then help the business to grow eventually would be a credible reason to create strategic developments of diversity |
2. Encouraging and promoting diversity strategy and then effectively carrying it out un the organisational environments |
2.1 The progression of all sorts of diversity strategies would be effectively monitored and evaluated and will be reported while ensuring that it is abiding by all sorts of organisational policies and procedures 2.2 Aligning everyday works with the implemented diversity strategy would be encouraged and thoroughly promoted 2.3 Within the aspect of the business units, the implemented diversity strategy would be communicated and promoted while making sure that they are taking care of the audiences needs and organisational requirements (Raja et al. 2019) 2.4 How the implemented diversity stargates are contributing to the organisational developments would also be duly monitored and will effectively be improved for further developments |
|
|
4. The aspect of orchestrating effective communication within the diverse environment |
4.1 The resources that could possibly orchestrate the effective communication would be identified and would be implemented an used in accordance with the organisational policies and procedures 4.2 Ineffective and inaccurate communications are to be recognised and would be adjusted and altered accordingly to meet the needs and the requirements of a diverse clientele and workplace environment 4.3 The target audience for the communications in the diverse environments would be identified and the communication strategies to facilitate diversity would be tailored and implemented accordingly 4.4 The issues in language, literacy are effectively identified and effective communications strategies to effectively facilitating diversity would be implemented (Pitafi et al. 2018) |
You are also required to:
Q1: How well do you communicate with each other?
Q2: How frequent you require to have a medium to effectively communicate?
Q3: What do you consider when there is a crisis in communication?
Q4: What are the most reliable and effective workplace communication strategies you would consider?
Q5: Why do you think effective workplace communication is important and relevant?
Required actions
|
Start time | End time | Responsible staffs
|
Small group meetings | 04/05/2021 | 03/06/2021 | The effective consultations for an overall successful meetings |
Training and development programs | DD/MM/2021 | DD/MM/YY | The involvement of the trainers |
Online and all sorts of credible sources | 05/06/2021 | 7/07/2021 | The external providers available within the disciplines of the organisation |
Information brochures and templates | 09/8/2021 | 11/9/21 | Having team members effectively involved (Stiehr et al. 2018) |
Internal stakeholders | Their contribution of expertise advices |
Frontline managers | The frontline mangers allows the company management gets conducted almost to the 60% of its total tasks that require to be performed |
Board of directors | Hiring the CEO manager of the business and assessing and evaluating all the direction and strategy of the business, effectively |
Chief executive officers | To take all the major corporate decisions, and manage all the relevant organisation resources and the operations |
External stakeholders
|
Responsibilities |
Legal and business advising consultant | The generally allow the organisational staffs to receive better advises and consultation regarding all the business operations |
Local government | Allow to facilitate any sorts of organisational operations with the help of regulations management and policy process |
Contractors and suppliers | The contractors are hired and they make sure that the constructions work is well and complete while the supplier supply goods and products efficiently |
Professional conducts you need to demonstrate to gain trust and confidence:
Maintain them in the workplace:
Barriers to communication | How they can be overcome |
Emotions: Use of emotions effectively would restrain the natural and rational flow of communication and could hamper the process further | The aspect of effective pragmatism and implementation of logic an reasoning instead of using emotions to communicate would be appropriate (Magee et al. 2017) |
Perceptions: Use of perceptions to create preconceived notions could be potentially misleading and lead to poor judgements | The aspect of being flexible with one’s own perception would allow the first impression or previously developed perceptions to change and grow with time |
Language: Use of inappropriate language could be unnecessary and ruin the flow and developments of good communication | Use of professional languages and parliamentary forms of communications would help improve that situation |
Part C: Manage the development and maintenance of networks and relationships
Business network | Their contribution to the organisation |
Governments | Government allow the organisation to effectively participate and carry on all of their inter-territorial transactions and business operations smoothly |
Colleagues | The involvement of colleagues to effectively develop a working environment would help generate a better and productive organisational environment |
Suppliers | The supplier’s constant effort to keep the supply chain of goods and products flowing help the organisation to continue with all of their operations |
From: [email protected]
To:[email protected];henryrichard@succulentfoods.com.au; [email protected];
Subject: Social media business networks and professional trade association
Dear staffs, I would like to inform you about the two business networks that I had attended recently and would recommend you all to do the same and subscribe to the business networks for the added benefits and facilities that it could possibly provide to you as well. The two business networks are:
– Business network 1: (Social media business networks with the suppliers). – Business network 2: (Government professional trade association).
Please kindly inform and let me now for nay sorts of further clarifications.
Kind regards, Andrew |
Internal workplace relationship issues | Action plan |
Performance issues | The aspect of providing training and development activities efficiently to the staffs and all the relevant workers who are involved in it is definitely important and required for the overall development of the performance |
Bullying | Effective improvements of the system and taking all the necessary preventive measures to avoid any sorts of situations that could possibly escalate any bullying situation at the organisational environment (Li et al. 2019) |
External workplace relationship issues | Action plan |
The aspect of receiving poor and declining quality of feedback from the consumers | Discussing individuals and effectively analyse the feedback to understand the actual root causes and then address them accordingly would help solve the complications accordingly |
Collaborative works to ensure that the meets and the requirements of the consumers are effectively met | Brainstorming and developing different options and ideas to effectively solve any sorts of emerging complications and to address all the necessary concerns effectively |
Gantt chart for progress plan:
Required tasks | Start time | End time | Staff responsibilities | KPI to measure the effectiveness |
Small group meetings | 06/07/21 | 12/09/21 | Board members are responsible for conducting group meetings for further clarification and better open-ended communications (Khazanchi et al. 2018) | 21% of higher duties and then effectively performing the same in the end |
Training and development programs | 04/08/21 | 11/12/21 | Effective working within the team would improve the aspect of performances are some of the most relevant aspect of staff responsibilities | 15% of the reward recognition amongst the employees are needed |
Online and all sorts of credible sources | 04/07/21 | 09/09/21 | Union or employees’ group and having representatives would help acquire all the relevant sources needed for the organization overall | 10% of the salary progression would be used to have an effective measurement of performances |
Information brochures and templates | 09/11/21 | 08/03/22 | Credible management of the templates and effective consistency in the same would be necessary (Kang and Sung, 2017) | 7% of learning and developments accordingly |
Assessment Task 3: Project
This project is due by the unit ending date according to your timetable.
Read the following scenarios and answer the required questions:
Part D: Manage difficulties to achieve positive outcomes
Scenario 1:
An employee lost his unfair dismissal application when he failed to notify his employer about a serious machine malfunction. The employer told the Commission that the employee had been shifted around to various jobs within the company because his disenchantment with his job meant he could not integrate with the various work teams within the business.
He had been counselled but had been given a final warning after the machine malfunction incident. The employer was commended for his perseverance.
Scenario 2:
An employee was reinstated after being sacked for refusing to do up his top button and tie firmly because it gave him migraine headaches. He supported this claim with a medical certificate.
Scenario 1: | ||||
identified work conflicts | required strategies
|
implementation methods
|
responsible staffs
|
expected outcome |
The aspect of customer satisfaction consistently getting jeopardized and the emergent complaints are testimony to that | Effective mentoring and then ensuring all sorts of trainings and programs are being provided to the consumer handling team members to effectively acknowledge the shortfalls and then working on them smoothly to potentially come up with a credible improvement how the consumer services are provided within the disciplines of the organization (Hershcovis et al. 2018) | The aspect of constructive feedback would allow the consumer support team members to effectively improve their standards and quality of services | One of the most responsible staffs would be in this case the team leader, for handling the consumer and providing services | With the aspect of constructive feedback and the involvements of the student, it would improve the consumer services eventually |
Scenario 2: | ||||
identified work conflicts
|
required strategies
|
implementation methods | responsible staffs | expected outcome |
The consistent refusal to follow the provided guidance or the organisational directions | With the consistent implementation of training and mentoring activities it could be improved | The aspect of questioning and listening would help improve the situation much better and | One of the most responsible staffs in this case would be the manager | The aspect of productivity improvements would be the desired outcomes for the aspect of implement training and mentoring to those who were not initially eager to receive directions and abide by any sorts of rules and regulations |
Detailed procedures explaining how you would identify workplace conflicts:
Options to manage the conflicts
|
How they meet with organisational policies and procedures
|
How to seek and provide feedback from stakeholders to resolve the conflicts |
Reducing the possible impact of conflicts on other colleagues or fellow-workers to have less effect on them | Having the aspect of staff grievances would allow them to have a sort of open platform to voice their views and then effectively | The aspect of acquiring feedback from the supervisors and the colleagues would potentially help have better assessments of the emerging conflicts |
Identifying and recognising all sorts of conflicts amongst all sorts of colleagues or workers and in ways conduct an effective assessment of the potential impact | The aspect of customer services would fall under the ethical business and preventive organisational process something that prioritise their consumers | The concept of having reflective behavioural strategies would help improve how the conflicts and behavioural developments are managed |
Effectively identifying and then eventually assessing the impacts of workplace conflict upon the organisational integrity or the associated business reputation | The aspect of exchanges is something that falls under the organisational morals and allows the institutions to have an effective business (Franco-Santos and Doherty, 2017) | Conducting all sorts of performance appraisals both formally conducted and informally conducted |
FIVE (5) sources of counselling and support
|
Their contribution and benefits |
Mediator | The mediator allows the staffs or anybody within the disciplines of the organisation to have an effective discussion mediated by the mediator, something that results in a much more systematic way of listening to each other and then acquiring insights accordingly. |
Interpreters | The interpreter helps the personnel and the international associator to effectively comprehend each other in case of the business emergencies and any sorts of transactional complications between the enterprises or business partners (Ford, 2017). |
Grievance officers | The grievance officers generally considers the grievances for all the consumers and then effectively conduct an analysis and evaluation to comprehend how relevant and important those grievances are for an effective solution and an overall benefits of the organization. |
Team leader | The team leader is responsible for making sure that the team members are effectively indulging in clear conversation something that helps solve any existing workplace conflicts and then finding the right way to go about it to ensure that it does not repeat ever again. |
Manager | The manager contributes to the aspect of listening to everybody effectively and then making sure that everyone is given an equal platform to effectively have a fruitful conversation in case of any emerging workplace conflicts (Belwalkar et al. 2018). |
Action plan 1:
Required actions
|
Timelines | Responsibilities | KPIs | Monitoring and evaluation strategies
|
Mediation | 03/5/21 – 4/06/21 | The organization mediator | Popular for providing quality customer service and satisfy the same by quality management | Effective collection of all the operational is properly stored data efficiently while making sure everything |
Assertive training consistently | 03/4/21 – 8/09/21 | The human resource manager | The provided training hours on average per employee/staff | Ensuring that conducting surveys for the internal and external personnel |
Reflective listening | 03/6/21 – 4/10/21 | The managers/leaders/executive head | Providing performance evaluation score once the employee has joint the companies, and once they are well monitored by the company (Alzghoul et al. 2018) | Effective analysis and reviewing the reports sent from all the relevant organizations. |
Action plan 2:
Required actions
|
Timelines
|
Responsibilities | KPIs
|
Monitoring and evaluation strategies
|
Counselling | 07/6/21 – 3/08/21 | The HRM | To potentially reduce number of dissatisfied consumers by at least 27% | Conducting surveys with the personnel both internally and internally while conducting focused groups discussion for the same |
Conducting Workable compromise | 04/5721 – 6/01/22 | The team leader and the executive | By recruiting the overall fee as an extra percentage of the annual salary | Analysing al the feedbacks while identifying the most relevant ones collected from the client, suppliers, the managers and the personnel |
Confrontational coaching where mentoring is an integral aspect | 02/04/21 – 4/06/22 | Team leaders | Having a ratio of internal training versus external training | Assessing and evaluating all the necessary information collected from the management system of the organisation |
References
Alzghoul, A., Elrehail, H., Emeagwali, O.L. and AlShboul, M.K., 2018. Knowledge management, workplace climate, creativity and performance. Journal of Workplace Learning.
Belwalkar, S., Vohra, V. and Pandey, A., 2018. The relationship between workplace spirituality, job satisfaction and organizational citizenship behaviors–an empirical study. Social Responsibility Journal.
Ford, D.G., 2017. Talent management and its relationship to successful veteran transition into the civilian workplace: Practical integration strategies for the HRD professional. Advances in Developing Human Resources, 19(1), pp.36-53.
Franco-Santos, M. and Doherty, N., 2017. Performance management and well-being: a close look at the changing nature of the UK higher education workplace. The International Journal of Human Resource Management, 28(16), pp.2319-2350.
Hershcovis, M.S., Cameron, A.F., Gervais, L. and Bozeman, J., 2018. The effects of confrontation and avoidance coping in response to workplace incivility. Journal of occupational health psychology, 23(2), p.163.
Kang, M. and Sung, M., 2017. How symmetrical employee communication leads to employee engagement and positive employee communication behaviors: The mediation of employee-organization relationships. Journal of Communication Management.
Khazanchi, S., Sprinkle, T.A., Masterson, S.S. and Tong, N., 2018. A spatial model of work relationships: The relationship-building and relationship-straining effects of workspace design. Academy of Management Review, 43(4), pp.590-609.
Li, N., Zhang, L., Xiao, G., Chen, J. and Lu, Q., 2019. The relationship between workplace violence, job satisfaction and turnover intention in emergency nurses. International emergency nursing, 45, pp.50-55.
Magee, C., Gordon, R., Robinson, L., Caputi, P. and Oades, L., 2017. Workplace bullying and absenteeism: The mediating roles of poor health and work engagement. Human Resource Management Journal, 27(3), pp.319-334.
Manganelli, L., Thibault-Landry, A., Forest, J. and Carpentier, J., 2018. Self-determination theory can help you generate performance and well-being in the workplace: A review of the literature. Advances in Developing Human Resources, 20(2), pp.227-240.
Mayfield, J. and Mayfield, M., 2017. Motivating language theory: Effective leader talk in the workplace. Springer.
Methot, J.R., Melwani, S. and Rothman, N.B., 2017. The space between us: A social-functional emotions view of ambivalent and indifferent workplace relationships. Journal of Management, 43(6), pp.1789-1819.
Moon, K.K., 2018. Examining the relationships between diversity and work behaviors in US federal agencies: Does inclusive management make a difference?. Review of Public Personnel Administration, 38(2), pp.218-247.
Pitafi, A.H., Liu, H. and Cai, Z., 2018. Investigating the relationship between workplace conflict and employee agility: The role of enterprise social media. Telematics and Informatics, 35(8), pp.2157-2172.
Qian, J., Yang, F., Wang, B., Huang, C. and Song, B., 2019. When workplace ostracism leads to burnout: The roles of job self-determination and future time orientation. The International Journal of Human Resource Management, 30(17), pp.2465-2481.
Raja, U., Javed, Y. and Abbas, M., 2018. A time lagged study of burnout as a mediator in the relationship between workplace bullying and work–family conflict. International journal of stress management, 25(4), p.377.
Stiehr, E.S. and Vandermause, R.K., 2017. Can’t we all just get along? A dual-theory approach to understanding and managing the multigenerational workplace. Journal of Organizational Psychology, 17(2), pp.103-110.
Zaim, H., Muhammed, S. and Tarim, M., 2019. Relationship between knowledge management processes and performance: critical role of knowledge utilization in organizations. Knowledge Management Research & Practice, 17(1), pp.24-38.
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