Importance of problem-solving in business decision making



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Business analysts and researchers believe that small business owners and administrators should take some essential actions to enhance their business decision-making processes. Better meetings may be a useful step for efficient policymaking. Avoid the waste; have the participants in the same space simultaneously. Assessment helps to focus emphasis to allow people and teams more sensitive to what they do with their decision-making activities. Assessment is particularly beneficial in today’s corporate world when people and departments are interdependent in the execution of projects and the management of objectives. Businesses must ensure that tactical actions are taken at the correct stage. Keys to prevent micro-management or other decisions include providing concerns with their required value and context; tackling issues on time; and defining and redefining judgement requirements in line with company priorities. This word, often referred to as the Abilene Paradox in acknowledgment of the popular model for this behaviour, applies to collective acts under the assumption that the action is the will of the majority, although it is never actually decided to take such action.

Table of Contents

Introduction. 4

Discussion. 4

Neuro Mythology Model of decision-making. 5

Evaluation of business decision making. 6

Tuckman’s stages of group development 7

Importance of problem-solving in business decision making. 8

The Johari window.. 8

Ethics in business decision-making. 10

Critical thinking. 10

Conclusion. 11

Reference List 13





The resources for decision-making allow the user to identify all possibilities for the decision, cost, and chances of success or failure. These applications help make the correct option by simplifying decision-making and drawing a diagram. Visual Paradigm lets the user quickly include or enter data in the chart. Users will adjust the fonts and colours on the map without having to worry. This tool creates a diagram automatically based on Google Sheet results. Users may resize this map to every dimension from the Visual Paradigm. Pareto Analysis is a way of making decisions. That is also recognized as the 80/20 law, 20% of the operations account for 80% of the performance. It is used for defining and addressing issues to priorities future improvements. Force Field Analysis allows the study of the project. It offers a method for examining the variables affecting a specific case. This review allows users to truly grasp every organization’s operation. A break-even review allows users to assess the level of profitability of a new market product. It is a cost-effective measure to calculate the number of goods or services to deliver to offset the expenses.


According to Metcalf, Askay & Rosenberg (2019), decisions are a vital part of small enterprises’ development. Decisions based on experience and critical thought can lead to long-term success, yet reversing them is quickly a small business unbundling decisions based on deficient reasoning, emotionality, and inadequate evidence. Both companies realize the painful need for alternatives. In other terms, all actions must be made promptly because, as most people realize, indecisive behaviour is a choice by itself. In the end, the precision of decisions and their implementation is the guiding factor behind the success of the industry. There is a long history of decision-making and there has always been a choice between options. In organizational decision-making, however, the emphasis on sustained research has only developed over recent years. Current advances within the field include improved policy elements such as challenge sense; strategies for troubleshooting, issue solving and legitimization; and tactical and technical assistance.

Moreover, Bennun et al. (2018) commented that it is restricted to finding issues as the organization slowly considers the issue or resolves it. When a problem has been identified, it must be determined how precise the problem is and future steps to correct it. Sadly, small business owners and other key decision-makers also rely on wisdom sources, which misleadingly “edit” information – deliberately or unintentionally. The details can also be closely considered by business managers and other employees, vendors and customers. Another kind of information set is the list and value of the answer option. The culture of an organization, the environment, is the definition of what is chosen as practicable or impractical, negotiable or unnegotiable. In a third, area of information gathering, the extent and consequence of the problem and its resultant judgement may be calculated. Knowledge of the impact will shift decision goals. Knowledge of the depth determines who can engage in the decision-making process in other respects (Kimmel, Weygandt & Kieso, 2018).

Neuro Mythology Model of decision-making

People began to raise questions such as how confusion is about the reward of the brain and how it affects decision-making, and how can the brain deal with the balance between the full sizes of the love as well as how it gets the reward. Andjelic & Vesic (2017) opined that Daniel examines how refined and comprehensive intelligence is used in decision-making. People didn’t pose those questions ten to twenty years earlier because we had no basic idea how vision and motor function operated – how specific moves and sensor input is coded in the brain. This experience was a requirement for an awareness of how a brain takes a choice, so we can now discern differences in neural function from changes in behavioural simulations and decisions utilizing vision and motor coordination while testing animals.

Figure 1: Neuro Mythology Model

(Source:, 2017)

Evaluation of business decision making

Decision-making (DM) calls for anatomically and physically separate cortical and subcortical regions to be coordinated. Although past computer models have isolated investigated these subsystems, few models examine how DM is holistically derived from their interactions. It suggests a spiky neuron model that combines different elements of DM, showing that the model does an inferential human-like decision-making job. Pugliese & Senna (2018) mentioned that the complex and stochastic design of decision-making (DM) poses special difficulties for cognitive processes in both natural and artificial settings. Efficient DM-tasks, like assessing a possible male partner or diagnosing a disease, take time and complexity to cope with both when evidence is obtained and when alternative measures are compared. While most people perform these measures intuitively, the cognitive operations involved are far from trivial. An agent should represent knowledge sampled from the world internally, evaluate the consistency of such information, monitor utilities for various acts and chose when to decide… In addition, agents must tailor these activities in a way that is flexible to the needs of the actual work: either While DM will preferably work both rapidly and accurately, pace (time to be chosen) or accuracy in complex and noisy conditions sometimes has to be sacrificed.

Tuckman’s stages of group development

At the storming point, people start pushing their limits against each other. There may often be conflict or discord between team members when the real character of their team members surfaces and conflicts with others’ favourite forms of operating. At this point, team members will question the authority, management or even the mission of the team. Linked uncontrolled, it may contribute to conflict or spark online conflict. As per the viewpoint of Tuncdogan et al. (2019), if tasks and duties are not yet apparent, individuals may begin to feel stressed or irritated by their workload. The team transitions gradually through the standard phase. People begin to settle their disagreements, admire the talents of others and value leadership. It can now be more relaxed asking for advice and making positive comments when it knows each other better. They share a closer contribution to the team’s objectives and can make successful strides towards achieving them.

Figure 2: Tuckman’s stages of group development

(Source:, 2016)

Importance of problem-solving in business decision making

Problem-solving, also called problem managing at times, can be split into two sections – method and judgement. The problem-solving method is based on the creation of a machine programmed to deal with problems when they arise. There seems to be no system in certain organizations (Belouettar et al. 2018). Payers, administrators and managers of those companies enjoy a fatalist philosophy – what is happening. Business analysts argue that such a mentality, in particular in small companies that want to grow or even prosper, is not appropriate. The judgement or option is the next component of the dilemma solving equation. In consideration of the decision procedure, many sets of elements have to be weighed. The reasoning of judgments is referred to in one collection. Others highlight the context, complexity and standard of decision-making and the use of procedural and technological assistance. In their decision-making systems, organizational decision leaders have followed a range of models. For instance, Selyutina (2018) commented that certain entrepreneurial leaders follow systems where any possible answer to a question is tested before a definitive answer concludes. In terms of market competition, ownership, the acuteness of the dilemma etc., the validity of each style will vary according to the particular company realities.

The Johari window

Johari Window is a method for increasing an individual’s self-consciousness. It will help people and others appreciate the friendship. If people want to develop communication abilities, the Johari Window model can be a helpful guide. It was established in 1955 and was called Johari, by US psychologists Joseph Loft and Harry Hingham. Johari Window is commonly used in self-help groups to help people understand and explore topics like heuristic workouts. Johari Window is an auto-discovery tool. Koporčić, Tolušić & Rešetar 2017) mentioned that the model of Johari window is focused on two things: the acquisition of confidence by disclosing the details to others and the knowledge by others. The model contains four problems, much like panels in the window, and each individual falls into one. Every Johari window is designed to represent emotions, personal details and inspiration. The key aspect to be aware of is to decide when one is identified to oneself and others through windowpanes.

Figure 3: The Johari Window

(Source:, 2011)

From the point of view of Yang & Gabrielsson (2017), feedback is the key goal of this model. It is through this paradigm that input is accepted and feedback transmitted. The vertical panels depict a portion identified and unknown to other persons. The horizontal portion reflects itself as recognized and unknown. These are the two windows, whilst the two other windows reflect a portion other people recognize, yet unfamiliar to themselves. This self-known and unknown knowledge may be transmitted by socializing with other people. While the portion identified to others but not known to itself is transmitted through input from other participants of the community. This concept operates based on collective communication with how people can develop themselves. The paradigm is very simple to recognize and thus is included in different organizations.

Ethics in business decision-making

Seletos & Salmon (2017) stated that certainly, some entrepreneurs and owners decide without any support or suggestions from other people. Homeowners without workers, for example, are probably somewhat different from company owners of a handful of employees and/or many different divisions to solve problems. The above would be even more probable, in their policy-making phase, to incorporate results of workshops, task forces and other knowledge collection activities. Naturally, it can also be helpful to obtain outside knowledge (accountants, colleagues, lawyers, etc.) from a corporation owner who has no associates or staff when making critical decisions (Fávero & Belfiore, 2019). Lastly, the complexity and operational level of the issue must be given consideration. Large-scale problems must be addressed by senior organizational levels. Lower stages in the organization will often deal with issues of a lesser scale. Many organizations, small and big, are struggling in this. In general, top-level groups expend much too much effort on deciding on low-level and low-impact matters, while issues of high priority and systemic effects remain unresolved (Borissova et al. 2020).

Critical thinking

As commented by Calabrese et al. (2018),  Business analysts often mention various factors in faulty decision-making, including reduced operational capacity; limitation of information; cost-effectiveness of analytic research; interdependencies between reality and value; the openness of the systems to be analyzed; and the variety of types of business decision-making. Moreover, timescales, personal distractions, poor degree of decision-making skills, conflicts over corporate priorities, and interpersonal considerations may often adversely affect the small (or large) business’ decision-making ability. Sopta & Slavica (2017) opined that there are a series of typical traps in the decision-making process covering the second level of difficulty. One such problem is a “decision prevention psychosis,” which happens when organizations delay decision-making to the very last minute. The randomness of judgement is a second challenge. This method is defined in Cohen, March and Olsen’s renowned paper entitled “A garbage can model of organizational choice.” Both these components must be simultaneously in the same space for good decision-making. In reality, most organizations randomly mix them, as though they might be thrown into a cloud of waste dust. Another well-established judgement problem is decision manipulation, also known as groupthink (Klačmer Čalopa, 2017). Decisions are essentially compelled by authority holders through this poor decision-making phase. That may be more often found where a company owner or senior management establishes an environment in which complaints or questions regarding a decision taken in favour of the ownership/management are silenced by fear of a backlash from the owner and manager.


A variety of procedural and technological support was introduced in recent years to assist company managers in their decision-making processes. Much of these have taken the shape of automated systems that direct people or organizations across different elements of the method of decision-making in different operating areas (budgeting, marketing, inventory control, etc.). Management workshops and instruction provide support in the decision-making phase. Regardless of the decision-making mechanism that is used, decision-makers must ensure that they provide a real solution. Too many consultations and other attempts for the resolution of unresolved market problems are postponed in a climate of confusion. Decision-making participants are often uncertain regarding different aspects of the decision. For example, certain meeting members will also not know how to achieve the accepted solution to a dilemma, whereas others may not even know what the agreed approach is. The answer is not clear. Company analysts say, though, that meeting members on several occasions start with radically different understandings of what has happened. It is the responsibility of the small business owner to ensure that all decision-makers truly appreciate the ultimate decision.



Reference List

Andjelic, S., & Vesic, T. (2017). The importance of financial analysis for business decision making. In Book of proceedings from Sixth International Scientific Conference Employment, Education and Entrepreneurship (pp. 9-25). Retrieved on 21st April from

Belouettar, S., Kavka, C., Patzak, B., Koelman, H., Rauchs, G., Giunta, G., … & Daouadji, A. (2018). Integration of material and process modelling in a business decision support system: Case of COMPOSELECTOR H2020 project. Composite Structures, 204, 778-790. Retrieved on 21st April from

Bennun, L., Regan, E.C., Bird, J., van Bochove, J.W., Katariya, V., Livingstone, S., Mitchell, R., Savy, C., Starkey, M., Temple, H. and Pilgrim, J.D., 2018. The value of the IUCN Red List for business decision‐making. Conservation Letters, 11(1), p.e12353. Retrieved on 21st April from

Borissova, D., Cvetkova, P., Garvanov, I., & Garvanova, M. (2020, October). A framework of business intelligence system for decision making in efficiency management. In International Conference on Computer Information Systems and Industrial Management (pp. 111-121). Springer, Cham. Retrieved on 21st April from

Calabrese, M., Iandolo, F., Caputo, F., & Sarno, D. (2018). From mechanical to cognitive view: The changes of decision making in the business environment. In Social Dynamics in a Systems Perspective (pp. 223-240). Springer, Cham. Retrieved on 21st April from

Fávero, L. P., & Belfiore, P. (2019). Data science for business and decision making. Academic Press. Retrieved on 21st April from

Kimmel, P. D., Weygandt, J. J., & Kieso, D. E. (2018). Financial accounting: Tools for business decision making. John Wiley & Sons. Retrieved on 21st April from

Klačmer Čalopa, M. (2017). Business owner and manager’s attitudes towards financial decision-making and strategic planning: Evidence from Croatian SMEs. Management: journal of contemporary management issues, 22(1), 103-116. Retrieved on 21st April from

Koporčić, N., Tolušić, Z., & Rešetar, Z. (2017). The importance of corporate brands for decision making in the business-to-business context. Ekonomski vjesnik/Econviews-Review of Contemporary Business, Entrepreneurship and Economic Issues, 30(2), 429-440. Retrieved on 21st April from

Metcalf, L., Askay, D. A., & Rosenberg, L. B. (2019). Keeping humans in the loop: pooling knowledge through artificial swarm intelligence to improve business decision making. California Management Review, 61(4), 84-109. Retrieved on 21st April from

Pugliese, D., & Senna, H. (2018). Business decision making: Studying the competence of leaders. Revista de Gestão e Projetos, 9(2), 01-19. Retrieved on 21st April from

Seletos, T., & Salmon, J. (2017). Analysis of Integrating a Production Design Generator with a Business Decision Support System for System-Level Decision Making. Systems, 5(1), 14. Retrieved on 21st April from

Selyutina, L. G. (2018). An innovative approach to managerial decision-making in the construction business. In Materials Science Forum (Vol. 931, pp. 1113-1117). Trans Tech Publications Ltd. Retrieved on 21st April from

Sopta, M., & Slavica, A. (2017). Importance of cost function in business decision making. Economic and Social Development: Book of Proceedings, 208. Retrieved on 21st April from

Tuncdogan, A., Lindgreen, A., Van den Bosch, F., & Volberda, H. (2019). Guest editorial: Psychological micro-foundations of business-to-business decision making. Retrieved on 21st April from

Yang, M., & Gabrielsson, P. (2017). Entrepreneurial marketing of international high-tech business-to-business new ventures: A decision-making process perspective. Industrial Marketing Management, 64, 147-160. Retrieved on 21st April from

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