Business Ethics in Regards to Starbucks Case Study



Don't use plagiarized sources. Get Your Custom Essay on
Business Ethics in Regards to Starbucks Case Study
Just from $9/Page
Order Essay


Table of Contents

Introduction. 2

Q.1. 2

Q.2. 2

Q.3. 2

Q.4. 2

Conclusion. 2

References. 3





Business ethics is an important aspect of considering all sorts of ethical practices and also safe practices at the business sites and as well as in case of all sorts of business-oriented activities. It allows the organization to have an effective management system and to get a better organizational culture while ensuring that they are able to prioritize their consumers at all costs (Tikson, 2018). The case study incident where the two men were arrested for allegedly “trespassing” according to one of the employees is probably one of the most appropriate examples for the violation of business ethics and inappropriate training to the employees about ethical work policies and practices (CBC News, 2018). They were waiting for the third individual(unnamed) and hence yet to place an order. They were denied washroom services and also later they were arrested. This incident sparked how business ethics are often found to be racially biased and require revision of the same (Gheraia, Saadaoui & Abdelli, 2019).


Identifying the interconnection of mission, core values, and ethical practices in the case

Some of the most effective core values that are commonly integrated and infused with the organizational policies of any organization across the globe are integrity, respect, responsibility, sportsmanship, leadership (Kang & Namkung, 2018). These core values are usually infused and efficiently implemented into organizational policies and business ethics. However, this situation and the incident do testify to the violation of these core values since the employees and then Starbuck committee did not commit to their integrity, and the aspect of respect and being responsible were absolutely absent. Although post the incident and after numerous criticism the CEO of Starbucks, Mr. Kevin Jonson stated his intention to apologize to the two victims face-to-face (CBC News, 2018). The aspect of ethical practices was also equally violated since the company authority did not showcase any sense of trust and were racially motivated behind dialing the calls to 911 and made that arrests to two innocent men (Lutge & Uhl, 2021). This does also show the companies in compliance with their own mission- which is to nurture and inspire the human spirit. The consistent sense of the racial motivation behind harassing them in front of a white majority population in that café speaks volume about the innate racism that white citizens have been imposing upon the black citizens of the country, something that also raises concern regarding an immediate investigation into the company policies and their business ethics (Nguyen, 2020).


Analyzing the actions taken by Starbucks and the effectiveness of these actions.

Starbucks according to the CBS news, the authority is investigating further into such consequences and the CEO decided to personally apologize to them for the effectivity that this incident had caused on those men (Rhodes, 2019). However, their most effective action has been to revise and take further sense of assessment into their business policies and all sorts of practices while making sure that they are able to train their employees regarding  it to ensure that they are able to showcase the actual company policies and organizational practices effectively while making sure that they can possibly initiate a discussion and a possible healthy investigation in case of occurrence of similar incident in the future (Subramaniam, 2020). However, the in effectivity lies in the fact that the amount of trauma that could have caused to those two men, considering the exiting trauma that they have already had growing up as Black individual (CBC News, 2018). The public sense of embarrassment is something that can be compensated with any personal apology and also that the police department did not do much of press to ensure that they did not consider an investigative gestures before arresting the two men, something that shows the in-effectivity in the law enforcement system and also all sorts of actions facilitated by the company post incident (Tikson, 2018).


Demonstrating an understanding of a pro-active approach in addressing ethical issues.

In the development of an ethical policies in a company and them for its effective implementation it is very important that the company has a team to ensure for a pro-active approach set up to effective address those ethical concerns at the business sites or within the disciplines of the organization (Gheraia, Saadaoui & Abdelli, 2019). One of the most important thinks for the first step of adapting any sorts of pro-active approach is to develop. A code of ethics something that would potentially set the tone of behavior in the workplace, in this case the Starbucks (Kang & Namkung, 2018). The next step is to establish protocol, something that the company workers and all the employees are required to be incompliant with and are required to be abided by at all costs. The aspect of empowering the employees working at the company is definitely an effective way to go about it and set a beautiful example for how to address all sorts of ethical concerns effectively (Lutge & Uhl, 2021). The consistent review and monitoring and if required revision of the code of ethics previously set into the organisation is definitely important and crucial for the effectivity of the business and a steady update of the overall system that the business ethics of the company claims to follow (Nguyen, 2020).



Synthesizing the facts and issues in the case and analyze the course of action taken by Starbucks.

Some of the most effective and visibly problematic issues that could be deduced from this incident is how racially motivated the employee was to ensure that the two men get arrested and get publicly shamed whereas there are huge numbers of white populations who could sit at any Starbucks café or any café for that matter without ordering and leave (Rhodes, 2019). The major consideration was that they were waiting for somebody to arrive for some business meeting something that has been allegedly there as in why they did not feel the need to place an order and wait for their third fellow (Subramaniam, 2020). The overall development of the incident was therefore also a testimony to the systemic racism that organization, business, workplace, malls, café and every possible place hold and can exhibit when the right time comes (Tikson, 2018). Following the incident, the Starbucks authority took a series of actions for example the CEO announced to revise their organizational policies and also restructure their business ethics while ensuring that the employees would receive ample training program to have better understanding of all the better and much more effective ethical practices (Lutge & Uhl, 2021).



The overall incident has found to be quite monumental of how relevant is to have discussion against the systemic racism and how ineffective the law enforcement and judiciary system of the country is against such shameful progression of the events, However it is also relevant that the aspect of preconceived notions and judgements amongst the human is something that needs to be accepted and the healthy resistance has to be consistent along with it (Lutge & Uhl, 2021). The reaction on the social media and the customers during the incident at the venue their reactions have also been an example why people and the country citizens have not yet forgotten to be consistent with their individual sense of integrity something that makes the incident and the following actions taken by Starbuck authority (Kang & Namkung, 2018).




CBC News. (2018, April 15). Starbucks CEO offers ‘face-to-face apology’ after arrest of 2 black men sparked outrage

Gheraia, Z., Saadaoui, S., & Abdelli, H. A. (2019). Business Ethics and Corporate Social Responsibility: Bridging the Concepts. Open Journal of Business and Management7(04), 2020.

Kang, J. W., & Namkung, Y. (2018). The effect of corporate social responsibility on brand equity and the moderating role of ethical consumerism: The case of Starbucks. Journal of Hospitality & Tourism Research42(7), 1130-1151.

Lutge, C., & Uhl, M. (2021). Business Ethics: An Economically Informed Perspective. Oxford University Press, USA.

Nguyen, C. (2020). Sustainability marketing concept: Case Starbucks.

Rhodes, C. (2019). Disturbing Business Ethics: Emmanuel Levinas and the Politics of Organization. Routledge.

Subramaniam, T. V. (2020). Impact of social media on digital marketing: starbucks marketing strategy on Twitter. Case study2, 1-7.

Tikson, S. D. S. (2018). Human Resource Policies and Work Culture: A Case of Starbucks. JBMI (Jurnal Bisnis, Manajemen, dan Informatika)15(1), 1-12.


Get Professional Assignment Help Cheaply

Buy Custom Essay

Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?

Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.

Why Choose Our Academic Writing Service?

  • Plagiarism free papers
  • Timely delivery
  • Any deadline
  • Skilled, Experienced Native English Writers
  • Subject-relevant academic writer
  • Adherence to paper instructions
  • Ability to tackle bulk assignments
  • Reasonable prices
  • 24/7 Customer Support
  • Get superb grades consistently

Online Academic Help With Different Subjects


Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.


Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.

Computer science

Computer science is a tough subject. Fortunately, our computer science experts are up to the match. No need to stress and have sleepless nights. Our academic writers will tackle all your computer science assignments and deliver them on time. Let us handle all your python, java, ruby, JavaScript, php , C+ assignments!


While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.


Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.


In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.


Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.


We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!


We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.


Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.

What discipline/subjects do you deal in?

We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.

Are your writers competent enough to handle my paper?

Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.

What if I don’t like the paper?

There is a very low likelihood that you won’t like the paper.

Reasons being:

  • When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
  • We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.

In the event that you don’t like your paper:

  • The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
  • We will have a different writer write the paper from scratch.
  • Last resort, if the above does not work, we will refund your money.

Will the professor find out I didn’t write the paper myself?

Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.

What if the paper is plagiarized?

We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.

When will I get my paper?

You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.

Will anyone find out that I used your services?

We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.

How our Assignment Help Service Works

1. Place an order

You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.

2. Pay for the order

Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.

3. Track the progress

You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.

4. Download the paper

The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.

smile and order essay GET A PERFECT SCORE!!! smile and order essay Buy Custom Essay

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more
error: Content is protected !!
Open chat
Need assignment help? You can contact our live agent via WhatsApp using +1 718 717 2861

Feel free to ask questions, clarifications, or discounts available when placing an order.
  +1 718 717 2861           + 44 161 818 7126           [email protected]
  +1 718 717 2861         [email protected]